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North America Customer Repair Request

Please fill out the form below to request a return authorization for a B&W Group product. Required fields are noted in bold font.

This form is for customers only - Authorized dealers please use the Dealer Return Authorization Form.

Customer Information
First Name: Last Name:
Verify Email:
Phone: Ext:
Return Shipping Information
Company or Address:
Address 2:
City: State/Province/Territory:
Postal Code: 12345/A1B2C3
Re-ship fee for incorrect address information
Note that units cannot be returned to a P.O. Box. Please provide a valid street address.
Once the unit is repaired, the return shipment will require a signature for delivery.
Request Information
Requesting: REPAIR
Brand: Where is the serial number?
Model: Serial:
Problem Description/ Special Instructions:
Additional Components:
List any additional components used with system that may be relevant to the issue. Try to include Model Number(s) / Version / Which inputs and outputs are being used to connect the equipment.
Warranty Status
Dealer Name: State/Prov:
Date of Purchase: MM/DD/YYYY
Proof of Purchase:
Submit an electronic copy of the sales receipt here. Secure file formats are PDF, JPG, BMP, GIF or TIF. Max supported file size is 2MB.
If proof of purchase is not submitted online, the receipt must be faxed to the appropriate number below for warranty repair or replacement. Be sure to reference the REQUEST ID which will be provided when this form is submitted, to ensure the receipt gets applied to this request.
  • Bowers & Wilkins: 800-681-0673
  • Rotel: 800-681-0673
In order to provide the fastest service possible, we require a preapproved estimate of 2 hours labor plus return shipping for all non-warranty repairs. Labor rates are $75/hr for Rotel and B&W. An estimate will be provided for any repairs that exceed this amount for the repair cost (excluding return shipping).
This repair is approved up to $200 (B&W/Rotel), $100 (Headphones) plus return shipping.