North America Dealer Return / Repair Request

Please fill out the form below to request a return authorization for a B&W Group product. Required fields are noted in bold font.

This form is for authorized B&W Group dealers only. For non-dealers, please use our Customer Request form here.

Dealer Contact Information
First Name: Last Name:
Contact Email:
Verify Email:
Contact Phone: Ext:
Return Shipping Information
Dealer Name: Dealer Code:
Address 2:
City: State/Province/Territory:
Postal Code: 12345/A1B2C3
Phone: Fax:
Remember this information on this computer:
Request Information
Brand: Where is the serial number?
Model: Serial:
Problem Description/ Special Instructions:
Reason for Credit Only:
Non-defective returns for credit may be subject to a 15% restocking fee.
Additional Components:
List any additional components used with system that may be relevant to the issue. Try to include Model Number(s) / Version / Which inputs and outputs are being used to connect the equipment.
Warranty Status
Customer / Dealer Stock:
Customer Name:
Date of Purchase: MM/DD/YYYY
Proof of Purchase:
Submit an electronic copy of the sales receipt here. Secure file formats are PDF, JPG, BMP, GIF or TIF. Max supported file size is 2MB.
If proof of purchase is not submitted online, the receipt must be faxed to the appropriate number below for warranty repair or replacement. Be sure to reference the REQUEST ID which will be provided when this form is submitted, to ensure the receipt gets applied to this request.
  • Bowers & Wilkins: 800-681-0673
  • Rotel: 800-681-0673
In order to provide the fastest service possible, we require a preapproved estimate of 2 hours labor plus return shipping for all non-warranty repairs. Labor rates are $75/hr for Rotel and B&W. An estimate will be provided for any repairs that exceed this amount for the repair cost (excluding return shipping).
This repair is approved up to $200 (B&W/Rotel) or $100 (Headphones) plus return shipping.